Here are some frequently asked questions from previous guests. If you need any help or have a query not listed, please do get in touch with us.
Q: Do you have parking?
A: Yes, there is free parking at Strathallan House. Enough for one car per room. We have hard standing for motorbikes and a lockable garage for bicycles too. Just let us know ahead of time and we will organise these options for you.
Q: I have a food allergy, can you accommodate this?
A: Absolutely! Please do let us know in advance if you have any special dietary requirements. We will do all we can to accommodate you and try our best to cater for guests who are vegetarian, vegan, gluten intolerant, lactose intolerant and much more. We are unable to provide a nut-free environment in our kitchen though.
Q: Do you do laundry?
A: I’m afraid we do not offer a laundry service. There is a laundrette in Grantown though. We are also very happy to offer drying facilities for walkers with muddy and wet boots, tents e.t.c
Q: Do you accommodate children and babies?
A: We don’t have family rooms here at Strathallan or the space to add extra beds/cot beds in the rooms, therefore we don’t accept babies and children under the age of 16. Sorry!
Q: When is check-in and can we check-out later than 10.30am?
A: Check-in is between 4pm-7pm. Checking in after 7pm will incur a £20 late check-in fee. Arrivals after 9pm are not permitted, but you will be charged. We cannot accommodate for later check-out times as we need to have enough time to clean our rooms for new arrivals.
Q: What is your policy on smoking?
A: Smoking is not permitted anywhere inside the property, in bedrooms or public rooms. This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. We also kindly ask that guests smoking outside the front of our property use the ashtray provided. A fee of £200 will be charged if you smoke in your bedroom or the public rooms.
Q: I have a special occasion do you offer packages?
A: We would love to make your stay even more special here at Strathallan House. If it’s a birthday, anniversary, engagement, honeymoon or any other celebration please do get in touch. We can organise flowers from our award winning florist ‘The Flower Box’, chocolates, birthday cakes, Scottish Highland Soap packs and much more. Simply let us know when you book and we can arrange something for you to suit any price range.
Q: Do you have a bar and can you cook evening meals?
A: We are unable to offer evening meals, but there are some nice places to eat here in Grantown on Spey. We only ask that you don’t eat takeaway meals in your room, just ask us and we will set up a table for you in the dining room. We do have a guest lounge where you are more than welcome to sit, drink and relax in.
Q: Do you accept dogs?
A: I’m afraid we do not accept dogs or other pets, except Guide Dogs. Please do contact us if you are bringing your guide dog.